SA10 Call Centre/Customer Services Clerk
 
Reports to: Customer Services Supervisor/Manager or Regional Sales Manager, Sales Manager, Office Manager

Main objectives: To service customers' needs with respect to placing orders, organising delivery of goods or provisions of services.

Typical functions and responsibilities:
  • Deal with inbound calls or outbound and service calls.
  • Liase between customer and company to ensure customer receives required products/services.
  • Liase between departments to ensure product/service is provided to customer's specification.
  • Handle and rectify customer complaints.
  • Maintain good customer/company relations.
  • Maintain database records or documentation.

Typical qualifications and experience: Extensive procedural and product knowledge, skills in dealing with customers.

 
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