• Implement company policies and service procedures and make recommendations for amendments which will assist and improve field operations.
• Provide field technical services to customers in compliance with service contract requirements.
• Supervise service and warranty administration.
• Assess product performance with customer satisfaction with products or equipment.
• Prepare an annual service budget and operate within expenditure guide-lines established.
• Supervise field and workshop staff activities.
• Training.
• Oversee the preparation of client invoices.

Typical qualifications and experience: Trade background followed by post trade qualifications with at least 5 years experience including two at a supervisory level.