IS06 IS Administrator/Helpdesk
 
Reports to: Finance/Administration Manager, Information Systems Manager or Information Systems Controller

Main objectives: Assists in Maintaining operating software at the highest level of effectiveness, assessing the operational efficiency of the current and proposed software. Assist in Identifying and developing such new software as is necessary for the effective operation of all systems.

Typical functions and responsibilities:
  • Assist main systems users.
  • Assist in maintaining and improving existing network software.
  • Fault finding hardware and software problems.
  • Assist with on the job training and formal training for staff.
  • Assist with hardware installation.
  • Assist with software implementation, machine repair and maintenance.
  • Handle general enquiries re computerised equipment e.g. phone systems etc.
  • Identify and resolve problems either directly or by documenting and referring on.

Typical qualifications and experience: Five years experience in computer-related fields. Experience with Unix, PC experience with Windows-based applications.

 
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